Customer Service

Ordering
Our goal at AskTheExterminator is to make purchasing products simple, secure and fast.  When shopping at our site and you see a product you would like to purchase just select "Add to Cart" to add the product to your shopping cart.   You can see what items are in your shopping cart by selecting "My Cart" at the top of the page where you can remove products from the shopping cart or change quantities.  If you are ready to start a secure payment transaction, select "Proceed to Checkout" from the "My Cart" page or "Checkout" at the top of any page.  At this point, you will be redirected to a secure site where we will request personal information to complete your transaction. 
Privacy
We respect the privacy of all our patrons and only use personal information to serve our customers better.  We will never offer any part of your personal information to a third party.  For a complete disclosure of what information is collected and how it is used, please refer to our Privacy Policy.   This Privacy Policy was created in accordance with the Federal Trade Commission's Fair Information Practice Principles (FIPs),  a guideline that represents widely-accepted concepts concerning fair information practice in an electronic marketplace. By visiting our website and/or providing your information to us, you are accepting the practices described in this Privacy Policy.  
Security
The security of the personal information that you provide is very important to us.  All transactions are completed using a 128-bit secure socket layer (SSL) protocol which encrypts any transaction data so that it cannot be decoded by third parties.  In addtion to SSL, our site is compliant with PCI Data Security Standards (PCI DSS).  PCI DSS is a set of comprehensive requirements for enhancing payment account data security.   PCI DSS was developed by the PCI Security Standards Council which includes the major credit card processors including American Express, Discover Financial Services, MasterCard Worldwide and Visa to help facilitate the broad adoption of consistent data security measures on a global basis. 
Payment, Pricing & Promotions
AskTheExterminator accepts Visa, MasterCard, Discover, American Express and PayPal.  If we are unable to process your payment method please check to ensure you entered the card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.  We work hard to ensure the accuracy of pricing at AskTheExterminator, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.  Prices are subject to change without notice and subject to acceptance at order confirmation.
Order Confirmation & Cancellation
Once your order has been placed, a confirmation email will be sent to the email provided at the time of order.  You may cancel the order at any time before the order has shipped for a complete refund.  To cancel the order, you can email us at support@asktheexterminator.com or call us at 513.458.2939.
Shipping
Online orders are shipped using UPS.  When an order has shipped on confirmation email will be sent to the email provided at the time of order with tracking information.  You can always check the status of your order by logging into your account at AskTheExterminator.com.
UPS Ground
Orders will typically arrive within 3 to 5 business days (Monday through Friday, not including holidays), following credit card authorization and verification. Standard delivery is available for shipping to Alaska, Hawaii and U.S. territories.
Returns & Replacements
To qualify for a return, products must be returned within 30 days after the item was shipped. In order to receive a refund, all items must be returned unopened. We will not accept returns if packaging has been opened or is not in its original condition. Returned products must be in their original condition including original packaging, labels, containers and tags. Original product container may not be marked or defaced in any manner. Products not meeting these requirements will be returned to you, the purchaser. If you reject a returned shipment, AsktheExterminator.com reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer. AsktheExterminator.com will provide a full refund for returned items, less any shipping costs, meaning the cost of shipping the original order to you.  To process a return, please email us at support@asktheexterminator.com and our customer services representatives will send you information on how to process the return.
Disclaimer
AskTheExterminator is a distributor and does not warranty the safety or the effectiveness of any of the products mentioned on this website. Any warranty or guarantee of safety, merchantability or fitness for any particular use lies solely with the manufacturer. The recommendations for pesticide use for a specific pest problem on this website is for general informational purposes only.  You should always read and follow the information on the product label.  If you are uncertain about any information or use of these products you should consult the services of a licensed pest control professional in your area.